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If you have broken down in tears or literally pulled your hair out while dealing with your Internet service provider (ISP), then you are not alone.
ISPs are the least satisfying industry in America, according to the latest ratings from the American Customer Satisfaction Index (ACSI), which are based on extensive surveys.
Despite service disruptions, high bills, and awful call center experiences, consumers are dependent on these services and often have few companies to choose from.
Other low-rated industries include subscription television, social media, and power companies. The biggest drop since our last ranking went to the Long Island Power Authority, broadly criticized for its response to Hurricane Sandy.
#14 (tie) Bank of America
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Rated 66/100
—Down two points from last year
— BOA's worst rating in over a decade
—The worst-rated big bank
ACSI finds that customers are moving from large banks to smaller ones, and enjoying more personalized service and fewer fees.
Bank of America in particular may have seen its reputation suffer from fees; it was forced to drop a proposed debit card fee after widespread customer backlash.
That didn't stop it from testing out other fees in 2012.
Ratings and commentary from ACSI.
#14 (tie) AT&T (as an internet service provider)
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Rated 66/100
—Tied as the fourth-worst internet service provider
—ISPs are the lowest-rated of 43 industries
AT&T is more highly rated for its television (71) fixed line phone (73) and cell phone (70) services, and it improved its score in all of those categories.
However, its score as a cell phone service provider is the second worst, only 2 points higher than T-Mobile, the lowest rated company.
Rating from ACSI.
#11 (tie) Delta
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Rated 65/100
—A nine-point improvement from last year
Complaints about airlines often focus on poor service and mounting fees. However, people are getting smarter about not checking bags to avoid fees. The ACSI survey found that almost 20 percent fewer people are checking bags.
Last year's bad score for Delta came after its merger with Northwestern, but the score improved somewhat after ironing out merger details and bringing more flights in on time. You can see the gain in its stock price.
Rating and commentary from ACSI
See the rest of the story at Business Insider
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